page_bannerfaq

1. R & D and Design

2. Certification

(1) How is your R & D capacity?

Our R & D department has a total of 6 personnel, and 4 of them have participated in large customized bidding projects, such as CRRC. In addition, our company has established R & D cooperation with 14 universities and research institutions in China. Our flexible R & D mechanism and excellent strength can satisfy customers’ requirements.

Please contact us for further information.

(2) What is the development idea of your products?

We have a rigorous process of our product development:
Product idea and selection

Product concept and evaluation

Product definition and project plan

Design, research and development

Product testing and verification

Put on the market

Please contact us for further information.

(3) What is your philosophy of R & D?

Our products take phosphorus free, environmental protection, concentration as the core philosophy of R & D environmental protection is one of our company’s civic consciousness that we are implementing and delivering to the public.

Please contact us for further information.

(4) How often do you update your products?

We will update our products every 3 months on average to adapt to the market changes.

Please contact us for further information.

(5) What are the technical indicators of your products?

The technical indicators of our products include surface activity, detergency, sterility testing, sterilization and antibacterial testing. The above indicators will be tested by CMA, SGS or a third party designated by the customer.

Please contact us for further information.

(6) What is the difference between your products in the industry?

Our products adhere to the concept of quality first and differentiated research and development, and satisfy the needs of customers according to the requirements of different product characteristics.

Please contact us for further information.

(1) What certifications do you have?

Our company has acquired IS09001 quality management system certification, ISO14001 environmental management system certification and ISO45001 occupational health and safety management system certification.

Please contact us for further information.

3. Procurement

(1) What is your purchasing system?

Our procurement system adopts the 5R principle to ensure the “right quality” from the “right supplier” with “right quantity” of materials at the “right time” with “right price” to maintain normal production and sales activities. At the same time, we strive to reduce production and marketing costs to achieve our procurement and supply goals: close relationships with suppliers, ensure and maintain supply, reduce procurement costs, and ensure procurement quality.

Please contact us for further information.

(2) Who are your suppliers?

At present, we have been cooperated with 27 businesses for 5 years, including China Resources, Sinopec, Sinochem, BASF, Dow, Idemitsu, Clariant, Nouryon, etc.

Please contact us for further information.

(3) What are your standards of suppliers?

We attach great importance to the quality, scale and reputation of our suppliers. We firmly believe that a long-term cooperative relationship will definitely bring long-term benefits to both parties.

Please contact us for further information.

4. Production

(1)What is your production process?

1. The production department adjusts the production plan when receive the assigned production order at the first time.
2. The material handler goes to the warehouse to get the materials.
3. Prepare the corresponding work tools.
4. After all the materials are ready, production workshop personnel starts producing.
5. The quality control personnel will do quality inspection after the final product is produced, and the packaging will start if passing the inspection.
6. After packaging, the product will enter the finished product warehouse.

Please contact us for further information.

(2) How long is your normal product delivery period?

For samples, the delivery time is within 5 working days. For mass production, the delivery time is 10-15 days after receiving the deposit. The delivery time will be effective after ① we receive your deposit, and ② we obtain your final approval for your product. If our delivery time does not meet your deadline, please check your requirements in your sales. In all cases, we will try our best to meet your needs. In most cases, we can do this.

Please contact us for further information.

(3) Do you have MOQ of products? If yes, what is the minimum quantity?

MOQ for OEM/ODM and Stock have shown in Basic Info. of each product.

Please contact us for further information.

(4) What is your total production capacity?

Our total production capacity is approximately 840,000 tons per year, including liquids and powders.

Please contact us for further information.

(5) How big is your company? What is the annual output value?

Our factory covers a total area of 28,000m² with an annual output value of 72 million RMB ($113 million).

Please contact us for further information.

5. Quality control

(1) What testing equipment do you have?

The laboratory has an active substance detector, a constant temperature and humidity test box, a constant temperature oscillator and a microorganism detector as testing equipment. At the same time, we have established cooperative relations with three testing institutions in Chengdu, which can quickly acquire more test indicators.

Please contact us for further information.

(2) What is your quality control process?

Our company has strict quality control process.

Please contact us for further information.

(3) How about the traceability of your products?

Each batch of products can be traced back to the supplier, batching personnel and filling team by production date and batch number, to ensure that any production process is traceable.

Please contact us for further information.

(4) Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

Please contact us for further information.

(5) What is the product warranty?

We guarantee our materials and craftsmanship. Our promise is to make you satisfied with our products. Regardless of whether there is a warranty, our company's goal is to solve and solve all customer problems, so that everyone is satisfied.

Please contact us for further information.

6. Shipment

(1) Do you guarantee safe and reliable delivery of products?

Yes, we always use high-quality packaging for shipping. We also use special dangerous packaging for dangerous goods, and certified refrigerated shippers for temperature-sensitive goods. Specialized packaging and non-standard packaging requirements may incur additional costs.

Please contact us for further information.

(2) How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the quickest but also most expensive way. By sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way.

Please contact us for further information.

7. Products

(1) What are your pricing mechanism?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company send inquiry to us.

Please contact us for further information.

(2)What is the shelf life of your products?

Usually, the product shelf life is 2-5 years, and the specific shelf life of the product depends on the type of product you choose.

Please contact us for further information.

(3) What are the specific categories of products?

The current products cover Pet cleaning & care, Kitchen utensil cleaning, Household cleaning, Fabric washing and Chemical raw material.

Please contact us for further information.

(4) What are the specifications of your existing products?

The specifications of our existing products are 400ml/barrel, 500ml/barrel, 1L(kg)/barrel, 4L(kg)/barrel, 5L(kg)/barrel, 20L(kg)/barrel, 60L(kg)/barrel. For specific product specifications, please refer to Basic Info.

Please contact us for further information.

8. Payment method

(1) What are the acceptable payment methods for your company?

30% T/T deposit, 70% T/T balance payment before shipment.
More payment methods depend on your order quantity.

Please contact us for further information.

9. Market and Brand

(1) Which markets are your products suitable for?

Pet cleaning & care, Kitchen utensil cleaning, Household cleaning, Fabric cleaning and Chemical raw material products are very suitable for any country or region in the world.

Please contact us for further information.

(2) Does your company have its own brand?

Our company has 7 independent brands, of which Skylark and Good Mom have become well-known regional brands in China.

Please contact us for further information.

(3) Which regions does your market mainly cover?

At present, the sales scope of our own brands mainly covers mainland China.

Please contact us for further information.

(4) What is the ranking of your development customers?

Our current high-quality customers include CNPC, CRRC, CREGC, etc., all of which are ranked in the Fortune Global 500.

Please contact us for further information.

(5) Does your company participate in the exhibition? What are the specifics?

Yes, the exhibitions we participate are the International Textile Washing, Leather Care, Cleaning Technology and Equipment Asia Exhibition, Kunming Import and Export Fair, China-South Asia Expo and Chengdu International Pet Expo.

Please contact us for further information.

10. Service

(1) What online communication tools does you have?

Our company's online communication tools include Tel, Email, Whatsapp, Messenger, Skype, LinkedIn, WeChat and QQ.

Please contact us for further information.

(2) What is your complaint hotline and email address?

If you have any dissatisfaction, please send your question to hotlines@skylarkchemical.com.
We will contact you within 24 hours, thank you very much for your tolerance and trust.

Please contact us for further information.

WANT TO WORK WITH US?